Terms of Service

Last updated: July 3, 2026

These Terms of Service ("Terms") govern use of the Flossee website and services. Flossee is operated by Sparrow Materials Group ("we", "us", or "our"). By using this website, submitting a request, or purchasing services, you agree to these Terms.

Services

Flossee provides dental website design, website refreshes, hosting or management support, advertising support, SEO support, AI optimization, and related commercial services for dental practices. Specific deliverables, pricing, timelines, and ongoing services may be described in a quote, proposal, invoice, or written agreement.

Quotes and Custom Requests

We may quote custom requests based on the information available to us. Quotes are estimates until accepted in writing or paid. We may decline work that is outside our scope, technically impractical, unlawful, misleading, or inconsistent with our standards.

Practice Content and Permissions

You are responsible for ensuring that any content, photos, logos, reviews, patient-facing claims, service descriptions, and other materials you provide or ask us to use are accurate and that you have the right to use them. You grant us permission to copy, adapt, display, host, and modify those materials as needed to provide the services.

No Patient Information

Do not send us patient records, protected health information, clinical records, treatment details, or other sensitive patient information through the website or ordinary email. If a project requires regulated data handling, it must be covered by a separate written agreement before any such information is shared.

Approvals and Compliance

You are responsible for reviewing and approving website content before launch. Dental advertising, professional licensing rules, testimonials, before-and-after images, privacy notices, accessibility obligations, and healthcare compliance requirements can vary by jurisdiction and practice. We provide website and marketing services, not legal, medical, compliance, or clinical advice.

Payments and Monthly Services

Fees are due as stated in the applicable quote, invoice, checkout page, or written agreement. Monthly management, advertising, SEO, AI optimization, hosting, or support services continue until canceled according to the applicable plan or agreement. Third-party ad spend, software fees, domain fees, and platform charges may be separate unless expressly included.

Commercial Outreach

We may contact dental practices about commercial services. We call practices as businesses, respect applicable do-not-call requirements, and honor requests not to be contacted. We do not sell practice contact information.

No Guaranteed Results

We work to improve presentation, usability, trust, and conversion paths, but we do not guarantee search rankings, ad performance, patient volume, revenue, platform acceptance, or any particular business result.

Acceptable Use

You may not use our website or services for unlawful, deceptive, abusive, infringing, or harmful purposes. You may not interfere with the security or operation of the website or attempt unauthorized access to our systems.

Intellectual Property

Our website, templates, systems, designs, code, processes, and Flossee branding are owned by Sparrow Materials Group or its licensors. Unless a written agreement says otherwise, you receive a limited right to use the final website deliverables for your practice after required payments are made. We may reuse general know-how, non-confidential methods, layout patterns, and tooling.

Third-Party Services

Websites may rely on third-party services such as hosting providers, domain registrars, scheduling tools, analytics providers, ad platforms, maps, review platforms, payment processors, and email providers. We are not responsible for third-party outages, policy changes, pricing changes, or account decisions.

Disclaimers

The website and services are provided "as is" and "as available" to the fullest extent permitted by law. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted operation.

Limitation of Liability

To the fullest extent permitted by law, Sparrow Materials Group will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption. Our total liability for claims relating to the website or services will not exceed the amount you paid us for the service giving rise to the claim in the three months before the claim arose.

Changes

We may update these Terms from time to time. The updated version will be posted here with a new "Last updated" date. Continued use of the website or services after changes are posted means you accept the updated Terms.

Contact

Sparrow Materials Group
Email: orders@flossee.co